FREQUENTLY ASKED QUESTIONS
HOW DO I PAY FOR A STALL?
All payments are by credit card using our eWay online payment system. The payment system is linked to the stall map for the market. Take a look at the stall map. Select a vacant stall from the drop down and complete the form including your credit card details and submit.
Can I hire clothing racks, tables and chairs for the market?
You are welcome to bring your own stall equipment or to hire from the market supplier. You book and pay for equipment when you pay for your stall.
CANCELLING AND TRANSFERRING STALLS
Can I cancel a stall booking and get a refund or transfer to the next market?
We do not refund fees unless we can re-let your stall. This can sometimes be difficult close to a market so please let us know as soon as possible so we can find another stall holder. We do not refund in the week before a market. We prefer to refund rather than transfer to another market.
WHAT CAN I SELL ON MY STALL?
You can sell the kinds of items that you were approved to sell when we replied to your application. If you want to sell different kinds of items please contact us for approval before bring them to the market.
I AM A PROFESSIONAL STALL HOLDER – CAN I SELL PERSONAL ITEMS ON MY STALL?
You can sell the kinds of items approved in your application. You are welcome to add personal items to your stall. Just send us an email letting us know the kinds of items you will be adding to your stall.
WHAT KIND OF ADVERTISING ARE YOU DOING?
We invest heavily in all forms of advertising with an increasing focus on social media as the preferred means of communicating with our target audience.
CAN I BOOK A PERMANENT STALL AT THE MARKET?
Bookings are only accepted for one market at a time. To keep a stall from the last market please re-book immediately following the market.
WHY DO WE CHARGE AN ENTRY FEE TO THE MARKET?
Charging an entry fee allows us to keep stall fees as low as possible and cover the expenses with hiring the venue, heating and cooling and providing insurance. We calculated that if we did not charge an entry fee, stall fees would need to triple to cover costs.